Refund policy

If something's not working for your project, reach out to us. We'll work with you to explore options or find a better fit.

You can return eligible items within 14 days of delivery. Initiate your return within 7 days of receiving your order by calling, visiting in-store, or emailing us with your order number.

Eligibility:

Items must be unused, unwashed, unaltered, and in original packaging with tags intact.

Ineligibility (Unless faulty or damaged):

Used, washed, or altered items
Special/custom orders
Items missing proof of purchase or packaging
Fabrics/trims cut to size
Final sale or clearance items
Items delivered more than 15 days ago

Our policies do not affect your statutory rights, including those under Australian Consumer Law.

How do I make a return?
To start a return, contact us at sales@houseofadorn.com.

Initiate your return within 7 days of receiving your order by calling, visiting in-store, or emailing us with your order number.

If your return is accepted, return your items through below methods. Items sent back to us without first requesting a return may not be accepted.

In-store: Return your eligible items to our Melbourne showroom within 14 days.

By post: Securely package and return your eligible items to:

Returns - House of Adorn
10 Holloway Drive,

Bayswater VIC 3153

Australia

Return postage is at your cost. House of Adorn does not cover return shipping for change of mind.

You can always contact us for any return question at sales@houseofadorn.com.

Damages and issues
Please inspect your order upon receive and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (including special orders or personalised items), materials cut to size. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@houseofadorn.com.